You need at least a 56k Internet connection, and:
Whenever connecting to a Wimba Classroom session for the first time on a particular computer, be sure to run the Setup Wizard well ahead of time. This will ensure you have the required software and configuration.
Look at the bottom right corner of your monitor window (near the clock) for an icon of a loudspeaker. If you have it, then your computer has a sound card. If you don't, it might not, or their may be some problem with it. Also, if you have a sound card, the computer case will have small, round, speaker and microphone jacks, often on the back of the case.
If you know you have a sound card, and have run the Setup Wizard but can't hear sound, try these steps:
If you cannot pass the first few Wizard tests, regarding connectivity or Java, you probably need to update your java virtual machine. We often see this with users of Windows XP and Internet Explorer 6, although this issue can occur for any type of user. If you are running IE, we recommend that you upgrade your Microsoft Virtual Machine. You can do so from Microsoft's website: windowsupdate.microsoft.com/.
Alternatively, Netscape and IE users alike can install the Sun Java Virtual Machine. You can do so from Sun's website: java.sun.com/getjava/download.html.
After you install the software, restart your computer and run the Wizard again.
Horizon Wimba will require a Room ID and a Name. Normally, the link you receive to attend a session will fill in the Room ID for you. If not, refer to your invitation for the Room ID. For Name we recommend you enter your full name so that facilitators and other participants can identify you.
First check that the volume of your headset or speakers is adjusted properly. If you have run the Wizard and passed the tests, and still cannot hear the audio, try one of these steps:
If none of those options work: Click "Help" on the tool bar, fill out the form, and submit.
Many factors can cause variability in the quality of your connection to the room, many of these are out of your control, but here some steps to try in the following order:
Instead of using the AOL browser when running the Horizon Wimba Wizard, use Firefox or Internet Explorer. In other words, connect to the Internet using AOL, as you normally do, then minimize AOL and launch Firefox or Internet Explorer from your desktop or Start Menu, and then run the Setup Wizard.
Take a look at our How to Turn Off Pop-up Blockers page.
When an archive is opened (unlike a live presentation) two windows open and the archive starts playing automatically. The first window, the Presentation window, looks like the normal Wimba Classroom window. The second window, the Navigation window, contains the audio control bar and the list of archived slides. If either window does not open, make certain you have disabled any pop-up blockers . If both windows open but the archive won't play, you may need to reinstall QuickTime.
Horizon Wimba, our web conferencing vendor, does not support Windows Media Player. They only support QuickTime for playing back archives at this time.
If your question is not listed here and you still require help, there are several options:
Documents
| Wimba Classroom Frequently Asked Questions |
A guide to the most frequently asked Wimba Classroom troubleshooting questions. If you are having problems accessing Wimba Classroom, check here first.
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