Courses  

Providing Excellent Customer Service in a Multi-Cultural Environment (LE@D)


Course ID: UNT_MultiCultCS
Price: ($1.00)
Format: Self Paced
Course Provider: LE@D - University of North Texas
Audience:
Course Length: 2.0
CE Units: N/A
Contact Hours: N/A
Contact: courses@webjunction.org


Description:

Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. 

This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. 

You will be introduced to the basics of how diversity and culture impact your understanding of and response to your multicultural customers.

Objectives

Staff completing this course will be able to:
  • Understand the perspectives that people from different cultures bring to the library experience and to customer service. 
  • Understand how cultural differences impact customer service. 
  • Apply a number of basic strategies and communication skills to work effectively with multicultural customers

LE@D COURSE NOTE: After enrolling, launch the course from your My Courses page and follow the instructions to request a special University of North Texas login unique to your enrollment. After completing the course at UNT, return to your My Courses page, launch again, and follow the instructions to record completion at WebJunction.



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