Courses
Basic Web-based Reference (LibraryU)
Course ID: LU_INF016
Price: $40.00 |
Description:Web-based, or virtual reference has rapidly become a standard patron service offered by many public libraries. It uses the tools of the internet to extend traditional reference service to the point of need, bringing the service to patron rather than requiring the patron to come in to the library. Basic Web-based Reference will help the learner to provide basic web-based reference service involving e-mail and chat. The course addresses the advantages and disadvantages of online reference, gives step-by-step guidance, and provides tips and resources.
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