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12 Tips for Managing Public Access Computers
Includes tips on the following: Adobe, Autologon, Disabling Autorun, Hard drive erasing tools, Java, Microsoft Software Donation Program, Replacing the Print button, Safely Remove Hardware shortcut, Screen Capture, and Web-based IM.
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Blank Troubleshooting Log
Photocopy this blank log sheet to keep track of your computer problems and how your staff solved them.
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Finding Tech Answers on the Web
If you're frustrated by vendor phone tech support or support sites, 'Googling it' has distinct advantages.
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ISP Computer Freeze
Does your computer freeze when you try to sign on to your Internet Service Provider? This brief TechSoup Q&A will help you troubleshoot the problem.
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Technology Support/Connections Brainstorm
A list of ideas and resources on Technology Support Ideas collected from the Rural Library Sustainability workshops, training institutes, and from other discussion areas on WebJunction.
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The Library Technology Companion
This excerpt from John J. Burke's The Library Technology Companion gives library staff some sound guidelines on troubleshooting a PC and how to approach basic computer support.
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The Support Interview
In this extract from The Accidental Systems Librarian, Rachel Singer Gordon applies the same techniques used from the all familiar reference interview, and creates some basic guidelines that can use for a technical support interview when troubleshooting computers.
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The Support Interview
In this extract from The Accidental Systems Librarian, Rachel Singer Gordon applies the same techniques used from the all familiar reference interview, and creates some basic guidelines that can use for a technical support interview when troubleshooting
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Tips for a Frozen Computer
If your computer suddenly stops working and seems frozen, this guide outlines all the steps you can take to bring it back to life.
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Troubleshooting Checklist
Are you having computer problems? Try these simple steps before waiting on the line for tech support.
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Troubleshooting Worksheet
Helping you figure out what is wrong with your computer, this handy guide allows you to track problems and error messages.
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