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Documenting Computer Processes for Staff
It's worthwhile to take the time to get the right technical stuff down on paper for those you support. Marilyn Colter, Library Director of Red Feather Mountain (CO) Library District, shows you how.
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Help-Desk Management Software
From Planning for Success Cookbook section on Maintaining and Sustaining Technology.
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How Much Tech Support?
Did you ever wonder what the right level of tech support is for your library? Use this TechSoup Q&A to help you make the right decision.
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Introduction to Help-desk Management
From Planning for Success Cookbook section on Maintaining and Sustaining Technology.
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Mathews (VA) Memorial Library: Big Hug
A library in the Tidewater region gives its community--and advanced technology-- a warm embrace.
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Online Technical Support
How to use online resources such as newsgroups, listservs, and message boards to get the technical support you need.
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Polson (MT) City Library: Safe and Sound
What it takes to successfully implement technology in a small library: a determined library director teaming up with a top-notch consultant.
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Talking with Non-Techies
From Planning for Success Cookbook section on Communication and Partnerships.
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Talking with Techies
From Planning for Success Cookbook section on Communication and Partnerships.
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WebJunction Member Tech Solutions
WebJunction members share their solutions to common library technology challenges.
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WebJunction Member Tech Solutions: An Example of a Standard Configuration for Public Access Computers
A WebJunction member shares an example of a standard configuration for public access computers.
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WebJunction Member Tech Solutions: Best Tools for Managing Public Access Co
WebJunction members share favorite tools and tips for managing public access computers.
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WebJunction Member Tech Solutions: Headphones for Children's Computers
WebJunction members share their tips for managing headphones for children's public access computers.
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WebJunction Member Tech Solutions: Keeping Computers Virus-Free
WebJunction members share favorite tools and tips for keeping computers virus-free.
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WebJunction Member Tech Solutions: Managing Patron Time on Public Access Co
WebJunction members share favorite tools and tips for managing patron time on public access computers.
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Websites and Internet Resources on Basic Computer Support
A list of external links
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My Account