Basic Computer Support  
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This section is dedicated to helping library staff become more competent with troublshooting and maintaining computers by getting the basics under control. Documents in this section include topics such as:

Do you know what computer skills you need? Technology Competencies for Public Access Computing (PDF file) defines the basic skills, knowledge, and behaviors needed to keep your public computing program humming. The System Administration section covers the basic skills for configuring, administering, and maintaining computers and networks.

Showing 5 results.
Type Title Status Posted By
Help-Desk Management Software
From Planning for Success Cookbook section on Maintaining and Sustaining Technology.
User Portrait
Talking with Non-Techies
From Planning for Success Cookbook section on Communication and Partnerships.
User Portrait
Talking with Techies
From Planning for Success Cookbook section on Communication and Partnerships.
User Portrait
Introduction to Help-desk Management
From Planning for Success Cookbook section on Maintaining and Sustaining Technology.
User Portrait
Websites and Internet Resources on Basic Computer Support
A list of external links
User Portrait
Showing 5 results.
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