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This section is dedicated to helping library staff become more competent with troublshooting and maintaining computers by getting the basics under control. As you peruse the content here, please use the rating, commenting, and recommendation functions to assess these documents. Your input will help surface the best content to other members and to build better resources on WebJunction.

Be sure to check out our catalog for courses to get you started, for example:

• Personal Computer Components, which will help you understand all those things that make a computer run—processors, motherboards, ports, cables and lots more.
• Getting Started with Microsoft Windows XP, an introduction to operating systems and the key features of Windows XP.
• Installing, Configuring, and Troubleshooting PC Components, for the designated installer and troubleshooter at your library, or if you just want to know more about how it all works.
• Internet Fundamentals, to gain a better understanding of the basic Internet technologies.

Then browse the documents in this section, such as:

• Documenting Computer Processes for Staff
• The Top 10 of Basic Computer Maintenance
• Troubleshooting Checklist

Do you know what computer skills you need? Technology Competencies for Public Access Computing (PDF file) defines the basic skills, knowledge, and behaviors needed to keep your public computing program humming. The System Administration section covers the basic skills for configuring, administering, and maintaining computers and networks.

If you are affiliated with a WebJunction Partner state, be sure to access the courses listed here via your affiliation's course catalog to take full advantage of many free and reduced-priced courses. For more information on affiliations, see the User Guide.