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Creating Positively Passionate Customers and Advocates   
This presentation focuses on a strategy mapping process that puts "positively passionate customers and advocates" at the heart of library strategy, operations, and organization.
Author:
Mark Livingston
Date Posted:
9/11/08
Topic Pages:
Community Relations
Strategic Planning
2008 Conference Handouts
ARSL Presentation_Passion PDF.pdf (1,875.9k)
Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 United States License.

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