Group: The Customer Voice  
RSS
Threads [ Previous | Next ]
Wrap-up and Survey
Showing 2 results.
Wrap-up and Survey
12:32 PM EDT 4/8/09
We hope you'll join Thursday's wrap-up session to reflect on and celebrate this learning experience, but even if you can't make it, please take the time to fill out the survey.

As pioneers in this social learning effort, we want to build on what we’ve learned. By completing this short (only seven questions) survey, you will help us figure out what works, what doesn’t, and what to improve. If you never started the course, or only got to lesson 1 or 2, your input is just as valuable as those who completed.

Survey Link: http://www.surveymonkey.com/s.aspx?sm=DeMuOQD_2bjwyGf3bGttnApg_3d_3d

Thank you!
RE: Wrap-up and Survey
3:58 PM EDT 4/10/09 as a reply to Jennifer Peterson.
Just because this class is "over" doesn't mean we should drop our attention to customer service. Customer service never sleeps!

The general conversation continues over in the topic area for Customer Service. I just posted a new topic over there about the Zappos approach.

I, for one, got a lot out of collaborating with all of you in this cohort. We'll be continuing our exploration of the potential for social learning groups on other topics.