I'm interested to hear how folks are gathering input/feedback from their patrons. I think the trick for libraries is NOT just relying on the input we get from library users, but also going out into the community where there are non-users, to get a better sense of why people don't think to use the library.
In the Spanish Language Outreach curriculum, we always encouraged folks to leverage relationships with those in the community to get input from those who never make it to the library. That project, as a whole, used pre and post assessments for workshop participants, 3 focus group reports (
first,
second and
third) from communities where outreach initiatives were implemented and finally, a comprehensive study to understand
Latino perceptions of libraries.
Are people using online surveys? Paper surveys? Focus groups? Getting staff input on customer needs/voice?
I know there are teen advisory groups that provide input in some ways, but are folks using other advisory groups to gain input?
