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Virtual Reference
Related WebinarDigital Reference Summit: Be Where Your Users Are View this special 90 minute webinar archive to hear the latest implications, trends and tips in digital reference with a panel of special guests including: Stephen Francoeur, Information Services Librarian, Baruch College (NY); Susan McGlamery, 24/7 Reference Cooperative Director; and Alison Miller, Internet Public Library. Featured ResourcesThe four-phased project by OCLC Research studied the habits and needs of virtual reference services (VRS) users and non-users to identifying characteristics for informing library system and service development. The phases included focus group interviews, online surveys and telephone interviews of VRS users, non-users, and librarians and the analysis of 850 QuestionPoint transcripts. This multi-method research design used to identify how and why individuals seek information ensures that the results will be generalizable through large sample sizes, multiple methods of data collection, and triangulation of results. This project was funded by a grant from the Institute of Museum and Library Services (IMLS) and in-kind contributions from Rutgers, The State University of New Jersey, and OCLC. Go to OCLC Research project page » Just starting to implement instant messaging reference as a part of your library's services? WebJunction member Karen McCoy has created 3 different options for you to consider as a part of her presentation Widget What? Implementing Reliable Instant Messaging Reference. Related Topics
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