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Is Collaborative Virtual Reference Cost Effective and if so, For Whom?   
This presentation offers a cost/benefit analysis of a state-wide collaborative reference service for a participating University. Analyzes 1,000 transcripts over a nine-month period. Presents method of evaluation and results.
Author:
Kaske, Neal and Arnold, Julie
Date Posted:
1/8/06
Is Collaborative Virtual Reference Cost Effective and if so, For Whom?.pdf (283.0k)

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